Terms & Conditions – Rose Berry
update date : 25/11/2025

Welcome to Rose Berry. By accessing our website or making a purchase, you agree to the terms and conditions below. Please read them carefully.

1. Definitions

• Store: Refers to Rose Berry, including the website and all sales channels.

• Customer: Any individual who visits the site or purchases products.

• Products: All items offered for sale through the store.

2. Acceptance of Terms

By using the store, you fully agree to these terms. Rose Berry reserves the right to modify or update these terms at any time without prior notice.

3. Orders and Payment

• Orders are considered confirmed once payment is completed.

• Accepted payment methods are those displayed on the website.

• Rose Berry may cancel any order due to stock issues or payment problems, with a full refund.

4. Shipping & Delivery

• Orders are processed within the time frame stated on the product page or during checkout.

• Delivery time varies depending on the customer’s location and the shipping company.

• Rose Berry is not responsible for delays caused by the shipping provider.

5. Pricing & Promotions

• Prices may change at any time without notice.

• Promotions are limited-time offers and may change or end without prior notice.

6. Product Usage

Customers are responsible for using products correctly. Rose Berry is not liable for damages caused by misuse.

7. Intellectual Property

All content—including logos, text, images, and designs—is the exclusive property of Rose Berry. Unauthorized use is prohibited.

8. Customer Support

For assistance, customers can contact us through the official communication channels listed on the website.

Privacy Policy – Rose Berry

Your privacy is important to us. This policy explains how we collect, use, and protect your data when you shop at Rose Berry.

1. Information We Collect

We may collect:

• Name, phone number, email address

• Shipping address

• Payment information (payment details are processed securely and not stored)

• Website usage data such as visited pages

2. How We Use Your Information

We use customer data to:

• Process and deliver orders

• Improve the shopping experience

• Communicate updates, order details, and offers

• Comply with legal requirements

3. Data Protection

We apply appropriate security measures to protect your information from unauthorized access or misuse.

4. Sharing Information

We only share your data with:

• Shipping companies for order delivery

• Payment gateways to process transactions

• Legal authorities when required

5. Cookies

The website uses cookies to enhance performance and user experience. You can manage cookies through your browser settings.

6. Customer Rights

You have the right to:

• Request access to your stored data

• Request correction or deletion (subject to legal limitations)

Return & Exchange Policy – Rose Berry

We want you to be completely satisfied with your purchase. Below is our clear and customer-friendly return and exchange policy.

1. Return & Exchange Period

• Customers may request a return or exchange within 3–7 days of receiving the product (choose your preferred period).

• The product must be unused and in its original condition.

2. Conditions for Return or Exchange

• Proof of purchase is required.

• Product must be unopened, unused, and undamaged.

• Original packaging must be intact.

3. Non-Returnable Items

• Opened or used beauty or fragrance products

• Items purchased under “final sale” promotions

• Customized or personalized products

4. Return Shipping Fees

• The customer covers the return shipping cost unless the item is defective or incorrect.

5. Refund Processing

• Refunds are issued within 3–14 days, depending on the payment method.

• For online payments, refunds are made to the same payment method.

6. Damaged or Incorrect Items

If the product is damaged or not as described, Rose Berry will cover all shipping costs and offer a replacement or a full refund.